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Frequently asked questions
How long does new installation take?
Once feasibility is confirmed, most installations are completed within 24-48 hours by your local BCN technician.
Is there really no fair-usage cap?
Correct — every Balaji Cable Network plan is truly unlimited at full speed, with no data cap or speed throttling.
What if BCN isn't available in my area yet?
Use the coverage checker to register your pincode. We prioritise rollout in areas with the most requests.
How do I report an outage or raise a complaint?
Use the contact form on this page and select 'Technical issue' or 'Complaint', or call/WhatsApp us directly.
Can I upgrade or downgrade my plan later?
Yes, plan changes can be requested anytime through support and typically take effect from your next billing cycle.
I forgot my My BCN account password — what do I do?
Use the "Forgot password?" link on the login page, or message support with your registered mobile number. Our team verifies your identity and resets it for you.